Replacing kitchen or bathroom countertops is considered a major reconstruction of these areas. If included in the project’s invoice, Granite Direct will remove the old countertops the same day of installation. Although we are very careful while removing a customer’s existing countertops, some incidental minor damage (defines as dents and scratches) to tile, walls, paint, cabinets or trim may occur. These incidental damages are NOT covered by Granite Direct’s installation or warranty services. The customer is responsible for repairing any incidental damage to tile, walls, paint, cabinets, or trim that occurs during or as a result of the installation process. The customer may hire a third party to remove the existing countertops at their own cost, if desired. If cabinets, tile wall, or trim are not straight, level or at standard height, Granite Direct will attempt to shim and level the new countertops within reason. The customer is ultimately responsible for ensuring walls, trim, and cabinets are even, and may hire a third party at their own cost if leveling these areas is beyond Granite Direct’s standard scope of work.