By providing the deposit for a project, the Customer agrees to the project cost and is responsible for reading the below instructions and disclaimers.

Based on total cost, Granite Direct requires a 50% deposit to start any project. The remaining balance is due upon completion of the project. Payments can be in the form of cash, check, or credit card. **Please note that credit card payments will include a 4% processing fee.

Although we only use premium quality materials such as Granite, Marble, Quartzite, and Quartz, these materials are processed natural stone and they may contain naturally-occurring characteristics. These characteristics will include color, shade variations, irregular markings, pits, texture, veins, or fissures. Part of the beauty of having natural stone are the aforementioned characteristics, which will not impair the function or wearing of the materials. Granite Direct will not repair or replace any materials because of natural characteristics.

Customer acknowledges that seam placement is at the discretion of Granite Direct. Seam placement may change after the on-site approval, which then Granite Direct Production team will reach out to customer with new seam placement for approval. Seam thickness will vary from 1/16” to 1/8”, which exceeds industry standards. They will be visible to the eye and touch. Every effort will be made to ensure that the seam is placed in the best location for aesthetics and structural integrity. It is impossible to perfectly match color or veining when seaming two pieces of stone together. Color coordinated epoxy will be used to fill the seam to blend in with the countertop.

Customer needs to remove all items from top of existing countertops and all items from under the sink and cooktop areas if applicable. Customer needs to provide a clean path for installation, trucks and equipment of installers. This includes the driveway access closest to the property entrance.

Customer agrees to pay a $250 service charge for the following reasons:

• If the cabinets are not ready at the time of scheduled measure date. Cabinets and trim must be permanently secured and leveled.
• If we are unable to install countertops due to reasons beyond Granite Direct’s control. (Scheduling conflict with other trades, inability to gain access to the site etc.).

• Rescheduling/Cancellation notice of 72 business hours is required to avoid an additional trip fee of $150 per templating appointment.
• Rescheduling notice of 72 business hours is required to avoid an additional trip fee of $250 per Installation appointment.
• Cancellation of install after templating will result in a non-refundable fee of $250 as payment for our progress in templating.
• Cancellation the day of install will result in a fee of up to $10 per scheduled square footage. Payment terms will also change to full prepay before installation.

Granite Direct does not provide gas line or plumbing disconnection or reconnection services. The customer is responsible for plumbing reconnection, by either reconnecting the plumbing themselves or hiring a plumber to reconnect the existing plumbing. When we remove existing countertops, we will disconnect existing plumbing at no extra charge (no license required). Existing valves may leak or fail due to their age. Our installation team will close the water valves to disconnect existing plumbing and will monitor the valves during installation. Our team will notify the customer if there is a drip or leak. Granite Direct is not responsible for preventing, stopping, or fixing any valve drips or leaks. The customer is responsible for fixing any valve drips or leaks that occur during or after the countertop’s installation. Customer is responsible for providing their own faucets and having them on site on the day of installation.

Replacing kitchen or bathroom countertops is considered a major reconstruction of these areas. If included in the project’s invoice, Granite Direct will remove the old countertops the same day of installation. Although we are very careful while removing a customer’s existing countertops, some incidental minor damage (defines as breaks, chips, dents, and scratches) to tile, walls, paint, cabinets or trim may occur. These incidental damages are NOT covered by Granite Direct’s installation or warranty services. It is highly recommended that the customer removes the bottom row of tile backsplash prior to countertop tear out and/or installation. The customer is responsible for repairing any incidental damage to tile, walls, paint, cabinets, or trim that occurs during or as a result of the installation process. The customer may hire a third party to remove the existing countertops at their own cost, if desired. If cabinets, tile wall, or trim are not straight, level or at standard height, Granite Direct will attempt to shim and level the new countertops within reason. The customer is ultimately responsible for ensuring walls, trim, and cabinets are even, and may hire a third party at their own cost if leveling these areas is beyond Granite Direct’s standard scope of work.

In the rare case in which there is damage to material during the fabrication or the install process and no additional material is available, Granite Direct will not replace a job using a partial slab with material from a full slab. A new partial slab must be selected for replacement. Partial slabs are remnants from previously cut jobs and may have scratches and imperfections due to the previous fabrication process. Sales on partial slabs are final.

Although most projects are installed on the scheduled date, planning, cutting, building and installing stone countertops is a complex process. At times, due to unforeseen circumstances, we may have to install your project the day after the scheduled date. (Customer acknowledges that a delay on the installation day or time does not grant any type of discount).

Quartzite is a high-end countertop that is known for its veining patterns and variation of color. Contrary to the more inherently stable volcanic process that forms granite, quartzite is formed from the recrystallization of limestone under intense pressure and very high temperatures. The crystalline structure creates a more brittle stone that is stabilized by resins. Quartzite countertops are not as durable as granite/quartz and the result is a much more porous product with much more natural veins, fissures, and cracks.

Quartzite is highly susceptible to etching and staining because in slab preparation, resins are infused into the slab to enhance slab stability and make it shine. The resins are used before the slab gets to the distributor/fabricator and is not a “local” treatment. When acidic liquids such as wine, tomatoes, citrus, etc. aren’t wiped up immediately, you are left with a ghosted etch mark or staining. Etching or staining can also occur when cleaners that contain hydrofluoric acid are used. Etching is especially apparent on light/white colored quartzite, but the dulling appearance of etching will be visible on any colored quartzite.

• It is highly recommended that the customer seals the countertops after installation. Granite Direct will apply an initial sealing to all quartzite surfaces, however the countertops could be exposed to various chemicals, construction adhesives or cleaning products after installation that could damage the integrity of the sealant that was originally applied. It is therefore recommended to seal your countertops with two applications of sealer immediately after installation and every six to eighteen months thereafter. A 32 ounce bottle of sealer will be provided by Granite Direct to each customer purchasing quartzite at no additional charge.
• Seams may be more visible in quartzite countertops. Due to the typically lighter and more porous nature of quartzite countertops, seams might be more visible for several reasons. When mixing adhesive used in seaming, it is possible that this mixture could darken the stone around the seam. Quartzite cuts often have more chips/flaking than other materials. With quartzite countertops, seams could be as large as 1/8”, which is within industry standard/tolerances.
• There is no warranty for natural materials as no two slabs are made alike. Some quartzites are harder than others and there is no realistic way for a countertop fabricator to be able to differentiate the wearability and susceptibility to damage for each slab. Even within the same material/color, there could be differences in density, porosity and natural fissures/cracks.
• Although extremely beautiful, Granite Direct does not recommend quartzite for kitchens. Quartzite countertops that are installed in a high use area such as a kitchen are more likely to damage over time. If a customer chooses to purchase a quartzite product in their kitchen, they fully acknowledge the risks associated with this material, and the care needed to maintain its beauty.
• Staining, chipping, cracks, fissures, etching, and dulling is deemed a natural characteristic of quartzite and is not to be considered a latent defect. Any repair work needed on the material selected by the homeowner/builder will be available at an additional charge.

Granite Direct cannot be held responsible in any cause of action resulting from a product of nature having natural characteristics in any form and makes no guarantee of the geological composition of any stone. Granite Direct shall not be liable to any person for any special, indirect or consequential damages relating to the use of the material chosen by the homeowner/builder.