Limited 15-Year Warranty

Granite Direct LLC warrants that all custom fabricated granite, marble, Quartz and other stone products (“Products”) will be free from defects in workmanship and materials under normal use for a period of fifteen (15) year from the date of installation (the “Warranty Period”). During the Warranty Period, Granite Direct LLC will repair or replace, at its own discretion, products found to be defective with no charge. Products are warranted only to our direct customers and no warranty is extended to a third party. This warranty applies only to granite installed in its original location.

Warranty Limitations

Granite, marble and other stone products are natural products, many of which are crystalline in structure. Natural stone is composed of minerals and is earth-formed over hundreds of millions of years. Fissures, pitting, mineral pooling, and other naturally occurring features in stone should not be considered as defects, and are not covered under this warranty. This warranty is considered void under the following circumstances: surface staining or etching by leaving acidic or aggressive chemicals in contact with the material for excessive periods of time; surface chipping and scratching caused by negligence and abuse; house settling or foundation movement due to any cause; cabinet movement due to any cause; excessive loading or standing on the countertop; damage by flood, fire or any natural disaster; failure by the customer to exercise reasonable care in using the product. This warranty does not cover cracking or shrinking of flexible caulks due to age or thermal movement of the home. This warranty does not cover the cost of repairs or replacements undertaken prior to the customer’s receipt of a claim acknowledgement and verification by Granite Direct LLC!

Other Terms

Granite Direct LLC gives no other warranty express or implied and all implied warranties of merchantability and fitness for particular purpose or illness are disclaimed. Granite Direct LLC will not be liable for any incidental, special or consequential damages or lost profits, and under no circumstances will Granite Direct LLC’s liability for defective goods exceed the invoice price of such goods. This warranty shall govern the liability of Granite Direct LLC and supersedes any terms or conditions of Buyer’s purchase order or invoice.

Tiles

When removing your old countertop we are not responsible for any damaged cost to your tiles being previously installed on the top of old backsplash or your old counter we are removing.